by
ClickView (Firm)
Call Number
XX(302504.1)
Summary
In the six months since they bought "Fresh", partners Lee and Guy have built up a successful cafe business specialising in freshly roasted coffee and fresh produce. Over the course of a day we discover what goes on behind the scenes and what it takes to create the buzz and attraction of a successful cafe. Topics covered include what it takes to get a meal to the table, health and hygiene, how a menu evolves, owners and staff relations, dealing with difficult customers and setting prices. We see a range of career options, personal attributes and occupational health and safety procedures needed to be successful in this field. This programme offers a close-up look at hospitality at the front end.
Format:
Other
Relevance:
46125.5078
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by
ClickView (Firm)
Call Number
XX(303282.1)
Summary
'Switch on Caring' is aimed at service staff, health care professionals and helpers in a wide range of industries. This excellent programme is ideal for attitudinal, telephone and service training, conflict resolution, and for developing effective communication skills. It can be used for induction, team building, counselling training and management development. Section one is about managing stresses at work, section two gives positive thinking strategies for working long hours with minimal recognition, section three explores ways to manage self and emotions and section four covers skills and actions for overcoming burnout.
Format:
Other
Relevance:
0.0833
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