The city -- Infamous Chicago crimes -- The early life of TErry G. Hillard -- Up through the ranks -- Choosing a superintendent -- Policing Chicago streets : gangs, guns, and drugs -- The foundation of Chicago style policing : community, information, accountability -- The media, the police, and major cases -- Dealing with a night from Hell -- The life of Chicago cops -- Superintendent Hillard's legacy : accomplishment and leadership -- The decision to retire -- Epilogue -- Appendix A. Superintendent Hillard's top ten tips for Chicago police recruits -- Appendix B. Superintendent Hillard's vita.