Human Resource Management in the Hospitality Industry [electronic resource] : A Guide to Best Practice

ISBN:

9781136214745

Title:

Author:

Boella, Michael.

Personal Author:

Boella, Michael.

Edition:

9th ed.

Publication Information:

Hoboken : Taylor and Francis, 2013.

Physical Description:

1 online resource (876 p.)

General Note:

Description based upon print version of record.

Contents:

Front Cover; Human Resource Management in the Hospitality Industry; Title Page; Copyright; Contents; List of figures; About the authors; Foreword by Philippe Rossiter; Foreword by Michael Hirst; Preface; Part 1 The hospitality industry HRM context; 1 Background to the industry's workforce; 2 Human resource management (HRM); Part 2 Effectively resourcing the hospitality organization; 3 Job design; 4 Recruitment; 5 Selection; 6 Appointment and induction; Part 3 Developing the human resource; 7 Performance management; 8 Training; 9 Management development; Part 4 Rewards and remuneration

10 Reward systems11 Job evaluation; 12 Incentives; 13 Employee benefits; Part 5 The employment relationship; 14 Labour turnover and workforce stability; 15 Employee relations; 16 Employment law; 17 Human resource planning and information systems; 18 Productivity and labour costs; Part 6 HRM and hospitality: contemporary issues; 19 Organizing human resources; 20 Managing people; 21 Managing in the international context; 22 HRM and multi-site hospitality operations; 23 Employer branding; 24 Customer care and quality; 25 Business ethics; Appendix

Appendix 1 The Institute of Hospitality's Hospitality Assured for Service Excellence in BusinessAppendix 2 The Institute of Hospitality's Business Continuity Planning in Hospitality; Appendix 3 Extract from the Institute of Hospitality's Code of Conduct; Appendix 4 Training; Appendix 5 Lux Hotels: a case study in human resource management in the international context; Index

Subject Term:

Hospitality industry - Personnel management.

Added Author:

Goss-Turner, Steven.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2013

Publication Information:

Hoboken : Taylor and Francis, 2013.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.940683 BOE	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

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Summary

Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice , is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.

Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:

Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi - unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors' research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Café Rouge.　 An extended case study drawing from the authors' experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton

Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Author Notes

Michael J. Boella is Faculty Fellow at the University of Brighton and specializes in teaching human resource management and law.

Steven Goss-Turner is Head of Operations of the School of Sport and Service Management at the University of Brighton.