The world of superservice : creating profit through a passion for customer service / Ken Irons.

ISBN:

9780201403848

Title:

Author:

Irons, Ken.

Personal Author:

Irons, Ken.

Publication Information:

Harlow : Addison-Wesley, 1997.

Physical Description:

x, 246 p. : ill.

Subject Term:

Customer relations.

Service industries -- Management.

Service industries -- Quality control.

Format:

Books

Publication Date:

1997

Publication Information:

Harlow : Addison-Wesley, 1997.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.812 IRO	Book	1	Standard shelving location	Searching... Unknown

This is a guide to creating good service and achieving success from service. The book uses industry examples and extensive research findings to illuminate the advantages of service excellence. It also provides simple, easy-to-action solutions to real problems.

Available:*

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Summary

Summary