Restaurant basics : why guests don't come back--and what you can do about it / Bill Marvin.

ISBN:

9780471551744

Title:

Author:

Marvin, Bill.

Personal Author:

Marvin, Bill.

Publication Information:

New York : John & Wiley, c1992.

Physical Description:

xiii, 225 p. : ill. ; 24 cm.

General Note:

At head of title: A Restaurants & institutions book.

Subject Term:

Restaurants.

Customer relations.

Format:

Books

Electronic Access:

Table of Contents http://www.loc.gov/catdir/toc/onix04/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html

Publication Date:

1992

Publication Information:

New York : John & Wiley, c1992.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.950688 MAR	Week loan	1	Standard shelving location	Searching... Unknown

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Momentous Minutiae

Outside Oversights

Annoying Impressions

Table Transgressions

Environmental Apathy

Menu Missteps

Service Stumbles

Attitude Errors

Vacant Verbiage

Culinary Catastrophes

Beverage Blunders

Cleaning Calamities

Restroom Repulsion

Family Fiascos

Disabled Disasters

Teenage Turnoffs

Elderly Irritations

Management Mistakes

Closing Comments

Helpful Homework

Available:*

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Summary

Summary

Table of Contents