Excellence Wins : A No-Nonsense Guide to Becoming the Best in a World of Compromise.

ISBN:

9780310352105

Title:

Author:

Schulze, Horst.

Personal Author:

Schulze, Horst.

Edition:

1st ed.

Physical Description:

1 online resource (225 pages)

Contents:

Cover -- Title Page -- Copyright -- Contents -- Foreword by Ken Blanchard -- Acknowledgments -- First of All -- Prologue: A Boy with a Dream -- Part One: Serving Your Customers -- 1. Getting Inside Your Customer's Head -- 2. Customer Service Is Everybody's Job -- 3. Four Supreme Objectives -- 4. The Fine Art of Handling Complaints -- 5. Three Kinds of Customers (and Three Ways to Lose Them) -- Part Two: Engaging Your Employees -- 6. More Than a Pair of Hands -- 7. First Things First -- 8. Why Repetition Is a Good Thing -- 9. Managers Push -- Leaders Inspire -- 10. Bridging the Gulf between Management and Labor -- Part Three: Building True Leadership -- 11. Leading Is an Acquired Skill -- 12. Why Vision Statements Matter -- 13. A Leader's "Gut" Is Not Enough -- 14. Money and Love -- Epilogue: The Rest of the Story -- Notes -- About the Authors.

Local Note:

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Subject Term:

Added Author:

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2019

Publication Information:

Grand Rapids :

Zondervan,

2019.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.3	1:E-BOOK	1	1:ON-DEMAND	Searching... Unknown

Bound With These Titles

On Order

Summary

Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.

For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.

With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:

Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership

Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now.

Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.