Summary: This video is based on the writings of Karl Albrect and his code of quality service. Covering many areas of the hospitality industry illustrating how quality customer service can make a difference. You are given 10 essential customer service rules to follow.

In this classic work, acclaimed Shakespeare critic C.L. Barber argues that Elizabethan seasonal festivals such as May Day and Twelfth Night are the key to understanding Shakespeare's comedies. Brilliantly interweaving anthropology, social history, and literary criticism, Barber traces the inward journey--psychological, bodily, spiritual--of the comedies: from confusion, raucous laughter, aching desire, and aggression, to harmony. Revealing the interplay between social custom and dramatic form, the book shows how the Elizabethan antithesis between everyday and holiday comes to life in the come.

From the preface by Carmen Kenya Wadley: "Is it good to be black? To Ruby Berkley Goodwin it was ... The black she writes about has nothing to do with skin color, but it does have a great deal to do with self images, values, spiritual strength, and most of all love. Unlike the contradicting definitions of blackness we see reflected in today's crime statistics, movies, television, newspapers, political speeches, advertisements, and sociological reports, Ruby Berkley Goodwin's definition of blackness is simple and to the point: black is good. It's Good to be Black is more than t.

Jim Crow Guide documents the system of legally imposed American apartheid that prevailed during what Stetson Kennedy calls "the long century from Emancipation to the Overcoming." The mock guidebook covers every area of activity where the tentacles of Jim Crow reached. From the texts of state statutes, municipal ordinances, federal regulations, and judicial rulings, Kennedy exhumes the legalistic skeleton of Jim Crow in a work of permanent value for scholars and of exceptional appeal for general readers.