by
National Tourist Industry Training Committee.
Call Number
TR DVD 658.812 BUS
Publication Date
1987
Summary
Demonstrates the art of customer service.
Format:
Other
Relevance:
114672.6094
Call Number
TR DVD 658.85 MOR
Publication Date
1989 1988 1987 1986 1985
Summary
John Cleese shows a variety of methods for dealing with awkward customers.
Format:
Other
Relevance:
3.5658
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by
Irons, Ken.
Call Number
658.812 IRO
Publication Date
1997
Format:
Books
Relevance:
3.2881
by
Marvin, Bill.
Call Number
647.950688 MAR
Publication Date
1992
Format:
Books
Table of Contents http://www.loc.gov/catdir/toc/onix04/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html
Relevance:
3.1755
by
Perlitz, Lee, author.
Call Number
338.4791 PER
Publication Date
2001 1999 1998 1997 1996
Format:
Books
Relevance:
2.1156
by
Martin, William B.
Call Number
642.6 MAR
Publication Date
1987 1986
Format:
Books
Relevance:
2.0125
by
Radford, Alison
Call Number
642.4 RAD
Publication Date
1990
Format:
Books
Relevance:
0.2294
by
Lundberg, Donald E.
Call Number
647.95 LUN
Publication Date
1993
Format:
Books
Relevance:
0.2236
by
Cason, Clarence, 1896-1935.
Call Number
975 19
Publication Date
1983 1935
Format:
Electronic Resources
Relevance:
0.1071
by
Berryman-Fink, Cynthia, 1952-
Call Number
658.3 20
Publication Date
1996
Summary
"When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully." "This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics." "The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager." "The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects."--Jacket.
Format:
Electronic Resources
Relevance:
0.0990
by
Fairbank, John King, 1907-1991, author.
Call Number
951.035092
Publication Date
1995
Format:
Electronic Resources
Relevance:
0.0983
12.
by
Keane, Webb, 1955-
Call Number
306.095986 20
Publication Date
1997
Format:
Electronic Resources
Relevance:
0.0958
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