by
Video Education Australasia.
Call Number
TR DVD 658.3145 DEA
Publication Date
2004
Summary
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format:
Other
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2.5607
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by
Osborne, Christina.
Call Number
658.3145 OSB
Publication Date
2002
Format:
Books
Relevance:
1.5877
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