Summary : 24 Ways to Keep Your Customers - When the Competition Is Just a Click Away.
ISBN:
9782806242501
Title:
Summary : 24 Ways to Keep Your Customers - When the Competition Is Just a Click Away.
Author:
Publishing, BusinessNews.
Personal Author:
Physical Description:
1 online resource (42 pages)
Contents:
Intro -- Title page -- Book Presentation -- Book Abstract -- About the Author -- Important Note About This Ebook -- Summary of E-Service (Ron Zemke and Tom Connellan) -- Principle #1: Be easy-to-do-business-with. -- Principle #2: Have a distinctive design -- Principle #3: Personalize the e-experience. -- Principle #4: Deliver end-to-end service. -- Principle #5: Encourage human contact. -- Principle #6: Fix problems better and faster. -- Principle #7: Develop a retention strategy. -- About the Summary Publisher -- Copyright.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Format:
Electronic Resources
Electronic Access:
Click here to view book
Publication Date:
2013
Publication Information:
Brussels :
Primento Digital,
2013.
©2012.