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Clients First [electronic resource] : The Two Word Miracle
ISBN:
9781118431757
Title:
Clients First [electronic resource] : The Two Word Miracle
Author:
Callaway, Joseph.
Personal Author:
Edition:
1
Publication Information:
Hoboken : Wiley, 2012.
Physical Description:
1 online resource (242 p.)
General Note:
Description based upon print version of record.
Contents:
Clients First: The Two Word Miracle; Copyright; Contents; Acknowledgments; Introduction; I: The Search for Clients First; 1: Mustang Library; The Question; It Was Our Fault; The Quest; 2: Road Trip; Was Marketing Our Secret?; Lots of Agents Outspent Us; 3: Harper's Restaurant; It's a Book, It's Not a Book; A Working Title; It Is Instantaneous; Clueless; 4: A Dark and Stormy Night; Keep the Clients; Nothing Else Mattered; 5: The Morning After; Going against the Current; Group Therapy; The Right Thing to Do; A Two Word Mission; 6: The Three Keys; People Are Not Changed; Clients Last
Narrowing It DownScary True; A Two Word Miracle; 7: The First Key; We Had Bills to Pay; Emotional Overflow; A Hundred Ways to Be Truthful; Honesty Was the Key; Honesty Set Us Free; A Fairy-Tale Ending?; A Powerful Effect; Insurance; Fairness; A Powerful Magnet; 8: The Second Key; Our First Contract; Seven Days a Week; Be the Best; Only One Instruction; Pursue Competence; 9: The Third Key; As Long as We Were Paid; A New Definition; It Focused Us; Best Serve Their Interests; The Power of Caring; Staying with Us; With Great Power; 10: A Rare Thing Indeed; The Sad Truth; Raving Fans
Many Come CloseA Single Straw; The Tipping Point; 11: Giving Up; Who's Firing Whom?; Emotions; Opportunity to Help; Never Give Up; 12: Timeless; What All People Want; The Rich; The Guilty; The Evil People; Lifted Up; 13: Synergy of the Three Keys; Our World Changed; Satisfaction; A Jillion Megawatts; Queens to Swoon; 14: And the First Runner-Up Is . . .; Gratitude; Respect; Communication; Obedience; II: Clients First Makes All the Difference; 15: "Show Me," Said the Missourian; Skeptics Might Say . . .; What Is the Formula?; Our Experience; 16: Team First; We Leveraged Ourselves
Vow of PovertySellers Are Not Sitting Next to You in Your Car; One Phase of the Process; You Don't Want Me; A Client of Those Callaways; An Integral Part of Everyone's Day; They Put Each Other First; 17: In Their Own Words; Marti; Joyce; Sue; Three Years Later; Brian; Jeff; Alicia; Aaron; Joe; 18: Trial by Fire; Real Estate Had Been Changed Forever; A Cash-Only Wasteland; No One Was Spared; Dark Days; Our Client Base Saved Us; We Owed It to Our Clients; "Clients First" Rolled Off Their Tongues; Real Estate Owned (REO); 19: The Institutional Client; I Thought about It
Our First Institutional ClientLesson Two; Do Not Use; Keeping in Touch; Now He Wanted to Make Us First; Very Good Very Fast; We Can't Save the World, But . . .; 20: The Distressed Client; Short Sales; Clients First Tested Again; Adapt and Survive; Lessons, Lessons, Lessons; If You Don't Have to, Don't; Disbelief Was the Order of the Day; We Added Clients; Every Day, the Phone Rings; 21: Why Number One?; May As Well Close the Doors; Two Is the Road to Failure; Clients First Makes Us Competitive; Like a Religious Experience; She Had Drive and Determination; 22: Going Forward; We Had No Idea
Every Day Is Special
Added Author:
Format:
Electronic Resources
Publication Date:
2012
Publication Information:
Hoboken : Wiley, 2012.