by
Cook, Sarah, Ms.
Call Number
658.812
Publication Date
2015
Summary
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading
Format:
Electronic Resources
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3.1441
by
Media, IRB.
Call Number
658.3
Publication Date
2022
Format:
Electronic Resources
Relevance:
2.2183
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by
Schulze, Horst.
Call Number
658.3
Publication Date
2019
Summary
In Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.
Format:
Electronic Resources
Relevance:
2.0709
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