Performance Research Associates' Delivering knock your socks off service.

ISBN:

9780814426890

9780814407653

Title:

Performance Research Associates' Delivering knock your socks off service.

Author:

Zemke, Ron.

Edition:

3rd ed. revisions / by Ron Zemke.

Publication Information:

Physical Description:

1 online resource (viii, 184 pages) : illustrations

General Note:

Revised edition of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.

Local Note:

eBooks on EBSCOhost

Subject Term:

Customer services.

Added Author:

Zemke, Ron.

Anderson, Kristin, 1962- Delivering knock your socks off service.

Added Corporate Author:

Performance Research Associates.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2003

Publication Information:

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.812 21	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Summary

The game may have changed, but one rule is constant: A company is only as good as the service it gives.

Author Notes

Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.

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Summary

Summary

Author Notes