Raising the Bar on Service Excellence.

ISBN:

9781456601171

Title:

Author:

Baird, Kristin Psy.D.

Personal Author:

Baird, Kristin Psy.D.

Physical Description:

1 online resource (140 pages)

Contents:

Title Page -- Introduction -- Chapter One: Priority -- Chapter Two: People -- Chapter Three: Processes -- Chapter Four: Purpose -- Chapter Five: Passion -- Conclusion.

Local Note:

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Subject Term:

Medical care-Customer services.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2013

Publication Information:

Sudbury :

eBookIt.com,

2013.

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Shelf Number	Material Type	Copy	Shelf Location	Status
362.1068	1:E-BOOK	1	1:ON-DEMAND	Searching... Unknown

Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.

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Summary

Summary