Practical Insights on Customer Service [electronic resource] : An African Perspective

ISBN:

9781906704858

Title:

Author:

Chinunda, Emmanuel Danstan.

Personal Author:

Chinunda, Emmanuel Danstan.

Publication Information:

London : Adonis & Abbey Publishers Ltd, 2011.

Physical Description:

1 online resource (134 p.)

General Note:

Description based upon print version of record.

Contents:

""Title Page""; ""Contents""; ""Chapter 1""; ""Conclusion""; ""Chapter 2""; ""Builds long-term relationships""; ""Conclusion""; ""Chapter 3""; ""Conclusion""; ""Chapter 4""; ""Conclusion""; ""Chapter 5""; ""Conclusion""; ""Chapter 6""; ""Conclusion""; ""Chapter 7""; ""Conclusion""; ""Chapter 8""; ""Conclusion""; ""Chapter 9""; ""Conclusion""; ""Chapter 10""; ""Do utility companies give good service?""; ""What influences our opinions about service?""; ""Time management in Africa""; ""Conclusion""; ""Chapter 11""; ""Conclusion""; ""Chapter 12""; ""Conclusion""; ""Chapter 13""; ""Conclusion""

""Chapter 14""""Conclusion""; ""Chapter 15""; ""Conclusion""; ""Chapter 16""; ""Conclusion""; ""Chapter 17""; ""While the social situation will govern what manners are appropriate, some general rules apply.""; ""Conclusion""; ""Chapter 18""; ""Conclusion""; ""Chapter 19""; ""Chapter 20""; ""Chapter 21""; ""What happened?""; ""Conclusion""; ""Chapter 22""; ""Conclusion""; ""Chapter 23""; ""Bibliography""; ""Index""

Subject Term:

Business enterprises -- Africa.

Customer services -- Africa.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2011

Publication Information:

London : Adonis & Abbey Publishers Ltd, 2011.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
XX(156105.1)	1:E-BOOK	1	1:ON-DEMAND	Searching... Unknown

Bound With These Titles

On Order

Summary

Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.