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Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch.
ISBN:
9781426031243
Title:
Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch.
Author:
Finch, Lloyd C.
Personal Author:
Edition:
4th ed.
Publication Information:
[Rochester, N.Y.] : Axzo Press, ©2009.
Physical Description:
1 online resource (ii, 114 pages) : illustrations.
Series:
A Crisp Fifty-Minute series book
Contents:
Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude.
Local Note:
eBooks on EBSCOhost
Format:
Electronic Resources
Electronic Access:
Click here to view
Publication Date:
2009
Publication Information:
[Rochester, N.Y.] : Axzo Press, ©2009.