by
Innovation, Impact.
Call Number
658.812
Publication Date
2012
Summary
Dangerous Customer Services is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers' needs and expectations.
Format:
Electronic Resources
Relevance:
2.0132
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by
Innovation, Impact.
Call Number
658.812
Publication Date
2011
Summary
Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
Format:
Electronic Resources
Relevance:
1.6068
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