by
Kober, J. Jeff (James Jeff)
Call Number
658.812 KOB
Publication Date
2009
Format:
Books
Relevance:
3.3629
by
Brinkman, Rick.
Call Number
658.812 BRI
Publication Date
2006
Format:
Books
Relevance:
3.3308
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by
Van der Wagen, Lynn.
Call Number
647.94 VAN
Publication Date
1996
Format:
Books
Relevance:
3.3166
by
Bell, Chip R.
Call Number
658.812 BEL
Publication Date
2003
Format:
Books
Relevance:
3.2572
5.
by
Van der Wagen, Lynn.
Call Number
338.4791 VAN
Publication Date
1997
Format:
Books
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3.2527
by
Lundin, Stephen C., 1941-
Call Number
658.314 LUN
Publication Date
2002
Format:
Books
Relevance:
3.2170
by
Heskett, James L.
Call Number
658.812 SER
Publication Date
1997
Summary
"Why are a select few service firms better at what they do - year in and year out - than their competitors? James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Based on five years of research, the authors show how managers employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity."--BOOK JACKET.
Format:
Books
Relevance:
3.1238
by
Pine, B. Joseph, author.
Call Number
658.56 PIN
Publication Date
2011
Summary
More than ten years ago, the seminal book on experience innovation by Joe Pine and Jim Gilmore explored how savvy companies excel by offering compelling experiences for customers - resulting not only on consumer allegiance, but also a more profitable bottom line. And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable--and lucrative--impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out? Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples--including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others-to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Format:
Books
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3.1061
by
Ford, Robert C. (Robert Clayton), 1945-
Call Number
647.94068 FOR
Publication Date
2000
Format:
Books
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2.4558
by
Ive, Josephine.
Call Number
647.94 IVE
Publication Date
2000
Format:
Books
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2.3048
by
Tisch, Jonathan M.
Call Number
647.94068 TIS
Publication Date
2007
Summary
"Blending thought-provoking ideas with down-to-earth advice, this book reveals why creating an intimate, positive, and long-lasting connection with customers is the key to success for the twenty-first-century organization, and illustrates how leaders in any field can accomplish this goal. Entertaining and informative, Chocolates on the Pillow Aren't Enough offers a detailed look at how the right customer experience can produce long-lasting success for any organization."--BOOK JACKET.
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006036647.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0741/2006036647-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2006036647-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0741/2006036647-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2006036647-d.html
Relevance:
2.2553
by
Davies, Amanda, 1957-
Call Number
647.95068 CUS
Publication Date
2004
Format:
Books
Relevance:
2.2463
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