Call Number
TR DVD 658.812 PAS
Publication Date
2009
Format:
Books
Relevance:
3.6871
Call Number
TR DVD 658.812 CUS
Publication Date
2009 2008 2007 2006 2005
Summary
This program features the seven service skills. These are the basic courtesies and people skills that makes customer feel important, appreciated and understood.
Format:
Other
Relevance:
3.5629
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Call Number
TR DVD 658.812 TEL
Publication Date
2002
Summary
People really appreciate knowledgeable and skilled, real and live telephone representatives. This video discusses proper telephone etiquette.
Format:
Other
Relevance:
3.4541
by
Video Education Australasia.
Call Number
TR DVD 658.3145 DEA
Publication Date
2004
Summary
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format:
Other
Relevance:
3.3891
Call Number
TR DVD 658.812 PRO
Publication Date
2002
Summary
Highlights the importance of dressing for the job as well as a clean and neat appearance, regardless of the workplace setting.
Format:
Other
Relevance:
3.3881
Call Number
TR DVD 658.812 TRI
Publication Date
2006
Summary
This program gives a simple plan for dealing with tricky customers. Many behaviours qualify as tricky. Customers may be impatient, rude, ungrateful, complaining or just hard to please. The behaviour that most people find hard to manage is the angry or irate customer. This program shows how easy it is for the service giver to be drawn into an argument. The focus then moves from the issue at hand to who is going to win or lose. Take the H.E.A.T. is a simple plan for dealing with angry or irate customers. Hear them out, Empathise, Apologise, Take action. The techniques in this program will have a positive influence on most tricky customers. They will feel they are being dealt with professionally and the service giver will know they have done their best. This combination will secure the best outcome.
Format:
Other
Relevance:
3.3669
by
Kober, J. Jeff (James Jeff)
Call Number
658.812 KOB
Publication Date
2009
Format:
Books
Relevance:
3.3629
by
Brinkman, Rick.
Call Number
658.812 BRI
Publication Date
2006
Format:
Books
Relevance:
3.3308
by
Van der Wagen, Lynn.
Call Number
647.94 VAN
Publication Date
1996
Format:
Books
Relevance:
3.3166
by
Iacono, Paul.
Call Number
TR DVD 658.812 COM
Publication Date
2005
Summary
Everyone talks about "customer service." What is it? As the frontline employee, the customer service representative is the most valuable and visible person to the customers - the one they go to first for every type of information and assistance. Viewers will see how to provide exceptional customer service with a smile, a professional appearance, and a positive attitude. It covers the basics - fielding questions, solving problems, cheerfully responding to customer requests - and much more.
Format:
Other
Publisher description and instructor's guide http://www.meridianeducation.com/id/5698/Commendable_Customer_Service.htm
Relevance:
3.3145
by
Bell, Chip R.
Call Number
658.812 BEL
Publication Date
2003
Format:
Books
Relevance:
3.2572
12.
by
Van der Wagen, Lynn.
Call Number
338.4791 VAN
Publication Date
1997
Format:
Books
Relevance:
3.2527
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