by
Innovation, Impact.
Call Number
658.812
Publication Date
2011
Summary
Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
Format:
Electronic Resources
Relevance:
1.6068
by
Huber, Margit.
Call Number
EBL1205251
Publication Date
2008
Summary
Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following 'How to achieve excellence in Stakeholder Management', which included case studies from reputable companies, the present volume goes beyond explaining theoretical constructs. Success stories from a wide range of sectors and regions are analyzed in depth in order to illustrate how Stakeholder Management can be tailored to each unique situation. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area o
Format:
Electronic Resources
Relevance:
1.6012
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by
Molczan, George.
Call Number
384.30243632
Publication Date
2005
Summary
The goal of this book is to provide legal and law enforcement practitioners with factual, informative, and easy-to-understand information about telephone company inner workings, their networks, and operation. The range of subjects includes local, long distance, and cellular services; private phone systems (PBX and KTS); E-911 systems; telephone fraud; pay phones; customer premises wiring; and new technologies including Voice over the Internet (VoIP). Telephone calls, like people, leave fingerprints known as call records for virtually every call that passes through the telephone network. These.
Format:
Electronic Resources
Relevance:
0.1195
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