Phone Clones : Authenticity Work in the Transnational Service Economy.
ISBN:
9780801464140
Title:
Phone Clones : Authenticity Work in the Transnational Service Economy.
Author:
Mirchandani, Kiran.
Personal Author:
Edition:
1st ed.
Physical Description:
1 online resource (189 pages)
Contents:
Intro -- Contents -- Acknowledgments -- Abbreviations -- Introduction: The Authentic Clone -- 1. Transnational Customer Service: A New Touchstone of Globalization -- 2. Language Training: The Making of the Deficient Worker -- 3. Hate Nationalism and the Outsourcing Backlash -- 4. Surveillance Schooling for Professional Clones -- 5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse -- 6. Being Nowhere in the World: Synchronous Work and Gendered Time -- Conclusion: Authenticity Work in the Transnational Service Economy -- Notes -- Index.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Format:
Electronic Resources
Electronic Access:
Click here to view book
Publication Date:
2012
Publication Information:
Ithaca :
Cornell University Press,
2012.
©2012.