Professional hospitality : core competencies / Lynn Van Der Wagen.

ISBN:

9781862505247

Title:

Author:

Van der Wagen, Lynn.

Personal Author:

Van der Wagen, Lynn.

Edition:

2nd ed.

Publication Information:

Frenchs Forest, N.S.W. : Pearson Education Press Australia, 2003.

Physical Description:

ix, 342 p. : ill. ; 25 cm.

General Note:

Includes index.

Previous ed.: Elsternvick, Vic. : Hospitality Press, 2001.

Subject Term:

Hospitality industry -- Customer services -- Australia.

Competency based education -- Australia.

Format:

Books

Publication Date:

2003

Publication Information:

Frenchs Forest, N.S.W. : Pearson Education Press Australia, 2003.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94 VAN	Not for loan	1	Standard shelving location	Searching... Unknown
647.94 VAN	Department loan	2	Material held in teaching department	Searching... Unknown

This title is divided into five sections, its features include a focus on service, working in a socially diverse environment, and using feedback to improve customer satisfaction. Systems for health, safety and food hygiene are included as well as chapters on maintaining clean and green premises.

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Summary

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