Intro -- Title page -- Book Presentation -- Book Abstract -- About the Author -- Important Note About This Ebook -- Summary of Clued In (Lewis Carbone) -- 1. The Business Case for Managing Customer Experiences -- 1. Understand how the value proposition has evolved -- 2. Know the relationship between brands and experiences -- 3. Learn the dynamics of experience and value management -- 4. Focus on clues - the building blocks of experiences -- 5. Evolve your experience management expertise over time -- 2. A Toolkit for Managing Customer Experiences -- 1. Assessing Experiences -- 2. Auditing Experiences -- 3. Designing Experiences -- 4. Implementing Experiences -- 5. Stewarding Experiences -- About the Summary Publisher -- Copyright.