by
Morgan, Rebecca L.
Call Number
658.812 22
Publication Date
2009
Format:
Electronic Resources
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3.2506
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by
Cook, Sarah, author.
Call Number
658.812 COO
Publication Date
2012
Summary
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
Format:
Electronic Resources
Relevance:
2.3384
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