Intro -- Title page -- Book Presentation -- Book Abstract -- About the Author -- Important Note About This Ebook -- Summary of Creating And Delivering Totally Awesome Customer Experiences (Gary Millet and Blaine Millet) -- 1. The Key To Awesome Customer Experiences -Customer Experience Maps -- 2. How to Structure, Create and Deliver a Totally Awesome Customer Experience -- The Vision : 1. Visualize the experience -- The Maps : 2. Translate, build & train -- The Plan : 3. Assemble the experience -- The Experience : 4. Interact with the customer -- The Feedback : 5. Measure delight levels -- 3. Customer-Focused Vs. Customer-Manipulative -- 4. The Keys To Becoming an Experience-Based Organization -- 1. Never lose sight of the fact customers vote. -- 2. Realize the first step towards becoming customer-focused and experience-based is for the leaders to become committed to the concept. -- 3. Understand becoming experience-based is a four-step process: -- 4. Understand the absolute need for customer privacy. -- 5. Set appropriate customer experience expectations. -- 6. Match employee performance expectations with the customer experience expectations. -- About the Summary Publisher -- Copyright.