Intro -- Title page -- Book Presentation -- Book Abstract -- About the Author -- Important Note About This Ebook -- Summary of The Best Service Is No Service (Bill Price and David Jaffe) -- 1. Reorient - make every contact with your company "smart" rather than "dumb" -- 2. Make it easy for customers to help themselves - provide engaging options -- 3. Don't be always reactive - also be proactive when occasion demands -- 4. Open the floodgates - make it so easy to contact you customers relax -- 5. Don't shoot the messenger - own the actions of your company every time -- 6. Listen to what customers are saying - this is a great source of new ideas -- 7. Deliver exceptional service experiences - by aligning your metrics correctly -- About the Summary Publisher -- Copyright.