Contents -- Foreword -- Preface -- Acknowledgments -- Introduction -- Chapter 1-The Continuous Improvement Approach -- Chapter 2-Identify Library Processes and Assess Their Importance and Condition -- Chapter 3-Standardize the Process -- Chapter 4-Measure Process Performance -- Chapter 5-Rapidly Improve the Process -- Chapter 6-Manage Process Improvement throughout the Library System -- Appendix A-List of Library Processes -- Appendix B-Library Process Measures -- Glossary of Process Improvement Terms -- References -- Index -- Untitled.