by
Salman, Shahrukh.
Call Number
658.812
Publication Date
2017
Format:
Electronic Resources
Relevance:
2.3684
by
Mishra, Abhishek.
Call Number
658.812
Publication Date
2018
Format:
Electronic Resources
Relevance:
2.1896
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by
Koc, Erdogan.
Call Number
658.812
Publication Date
2017
Summary
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
Format:
Electronic Resources
Relevance:
1.5753
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