by
Salman, Shahrukh.
Call Number
658.812
Publication Date
2017
Format:
Electronic Resources
Relevance:
2.3684
by
Cook, Sarah, author.
Call Number
658.812 COO
Publication Date
2012
Summary
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
Format:
Electronic Resources
Relevance:
2.3384
View Other Search Results
by
Media, IRB.
Call Number
658.8343
Publication Date
2022
Format:
Electronic Resources
Relevance:
2.0181
by
Magnini, Vincent P.
Call Number
658.812
Publication Date
2014
Summary
Modern consumers are being bombarded with in-formation from every angle. They can't handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This boo
Format:
Electronic Resources
Relevance:
1.9843
by
DiJulius, John R.
Call Number
658.812
Publication Date
2008
Summary
What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
Format:
Electronic Resources
Relevance:
1.9106
by
Monroe, Steve.
Call Number
691.0688
Publication Date
2007
Format:
Electronic Resources
Relevance:
1.2407
Limit Search Results
Narrowed by: