by
National Tourist Industry Training Committee.
Call Number
TR DVD 658.812 BUS
Publication Date
1987
Summary
Demonstrates the art of customer service.
Format:
Other
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0.1592
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by
Haislmaier, Jerrold
Call Number
TR DVD 658.85 MOM
Publication Date
1968
Summary
Summary: This video is based on the writings of Karl Albrect and his code of quality service. Covering many areas of the hospitality industry illustrating how quality customer service can make a difference. You are given 10 essential customer service rules to follow.
Format:
Other
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0.1527
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