by
Mellouk, Abdelhamid.
Call Number
658.812
Publication Date
2014
Summary
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with
Format:
Electronic Resources
Relevance:
98211.3594
by
Kandampully, Jay.
Call Number
XX(155928.1)
Publication Date
2010
Format:
Electronic Resources
Relevance:
4.3598
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by
Cai, Liping A., editor.
Call Number
658.812 QUA
Publication Date
2018
Summary
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Format:
Electronic Resources
Relevance:
3.8664
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