by
Van Der Wagen, Merilynn Van Der.
Call Number
658.812
Publication Date
2012
Summary
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: emotional intelligence behaviour modification role modelling dimensions of procedure and conviviality expectancy theory socio-cultural concepts of (service) community customer service as dynamic 'object' in activity theory Zen
Format:
Electronic Resources
Relevance:
3.4593
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by
Ive, Josephine.
Call Number
647.94 IVE
Publication Date
2000
Format:
Books
Relevance:
2.3048
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