by
Publishing, BusinessNews.
Call Number
658.871
Publication Date
2014
Summary
This work offers a summary in English of the book "THE NORDSTROM WAY: The Inside America's #1 Customer Service Company" by Robert Spector and Patrick McCarthy.The Nordstrom Way focuses on doing whatever it takes to create a satisfied customer. The underlying philosophy and culture of the Nordstrom Way is disarmingly simple: Use your own initiative to provide customers with exceptional levels of service. You'll never be criticized for doing too much for a customer, only for doing too little. If you're ever in doubt, err on the side of doing too much rather than too little.Robert Spector and Pa
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Electronic Resources
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by
Pupo, Raul.
Call Number
658.812
Publication Date
2010
Format:
Electronic Resources
Relevance:
2.3212
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