by
William Angliss Institute
Call Number
DVD 647 DEA
Publication Date
2005
Summary
Demonstrates some basic skills required when dealing with customers and clients, demonstrating both appropriate and inappropriate behaviour.
Format:
Video disc
Relevance:
1.9095
Call Number
TR DVD 647.940683 EXP 1
Publication Date
2012
Summary
"Provides an overview of the industry, including its various sectors and key themes, as well as important practical elements of working in the industry. Perfect for use in a classroom or other learning environments, this self-paced learning resource utilises text, video and interactive media" -- Container.
Format:
Video disc
Relevance:
1.7264
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by
Foskett, David, 1951-
Call Number
647.95 FOS
Publication Date
2007
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/fy0805/2008270701.html
Relevance:
0.1231
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