Managing Volunteers in Tourism [electronic resource].

ISBN:

9780080943268

Title:

Author:

Holmes, Kirsten.

Personal Author:

Holmes, Kirsten.

Publication Information:

Hoboken : Taylor & Francis, 2012.

Physical Description:

1 online resource (324 p.)

General Note:

Description based upon print version of record.

Contents:

Cover; Managing Volunteers in Tourism: Attractions, Destinations and Events; Copyright; Contents; List of Boxed Examples; List of Figures; List of Tables; List of Further Examples; Preface and Acknowledgments; Currency Converter; Contributors; PART A Volunteering and Tourism; INTRODUCTION; CHAPTER 1 Introduction to Volunteering; INTRODUCTION; WHAT IS VOLUNTEERING?; THE LANGUAGE OF TOURISM VOLUNTEERING:A NOTE ON TERMINOLOGY; GLOBAL PARTICIPATION IN VOLUNTEERING; TRENDS IN VOLUNTEERING; CONCLUSION; DISCUSSION QUESTIONS; RESOURCES; CHAPTER 2 Volunteers in Tourism; INTRODUCTION

TOURISM VOLUNTEERS AS HOSTS AND GUESTSTOURISM VOLUNTEERING SETTINGS; THE VOLUNTEER CONTRIBUTION; MODEL OF TOURISM VOLUNTEER ENGAGEMENTS; RESEARCHING TOURISM VOLUNTEERING; CONCLUSION; DISCUSSION QUESTIONS; FURTHER EXAMPLES; RESOURCES; CHAPTER 3 The Outcomes of Tourism Volunteering; INTRODUCTION; OUTCOMES FOR THE VOLUNTEER; OUTCOMES FOR THE ORGANIZATION; OUTCOMES FOR CLIENTS: VISITORS ANDCOMMUNITIES; OUTCOMES FOR SOCIETY; CONCLUSION; DISCUSSION QUESTIONS; FURTHER EXAMPLES; RESOURCES; PART B Managing Tourism Volunteers; INTRODUCTION; RESOURCES; CHAPTER 4 Designing a Volunteer Program

INTRODUCTIONHOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON VOLUNTEER PROGRAM DESIGN; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; FURTHER EXAMPLE; RESOURCES; CHAPTER 5 Motivating Volunteers; INTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON MOTIVATING VOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; FURTHER EXAMPLE; RESOURCE

CHAPTER 6 Recruiting and Selecting VolunteersINTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON RECRUITING AND SELECTINGVOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; FURTHER EXAMPLE; RESOURCES; CHAPTER 7 Training and Developing Volunteers; INTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON TRAINING AND DEVELOPINGVOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE

DISCUSSION QUESTIONSFURTHER EXAMPLES; RESOURCES; CHAPTER 8 Rewarding and Retaining Volunteers; INTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON REWARDING AND RETAININGVOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; RESOURCES; CHAPTER 9 Managing Diversity; INTRODUCTION; VOLUNTEER HOSTS: ATTRACTIONS; VOLUNTEER HOSTS: DESTINATION SERVICEORGANIZATIONS; VOLUNTEER HOSTS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON MANAGING DIVERSITY; PRINCIPLES FOR GOOD PRACTICE

DISCUSSION QUESTIONS

Subject Term:

Management.

Tourism.

Volunteer tourism -- Management.

Added Author:

Smith, Karen.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2012

Publication Information:

Hoboken : Taylor & Francis, 2012.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
338.47910683	1:E-BOOK	1	1:ON-DEMAND	Searching... Unknown

Bound With These Titles

On Order

Summary

Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the key management issues and relate them to the tourism volunteering context. It includes previously under-researched forms of tourism volunteering such as meet-and-greeters, surf life-savers, conservation, festival, and information centre volunteers and volunTourists.

The book develops through three distinct sections, the first of which begins by introducing the concept of volunteering and considering the variety of volunteer forms and settings within tourism. The next part picks up the organisational approach and examines volunteer program design and planning, volunteer motivation, recruitment and selection, training and development, reward and retention, and diversity management. The final part consists of ten case studies from leading international researchers and practitioners identifying best practice and key management challenges.

Real-life examples and case studies throughout this book provide an in-depth examination of the challenges facing those managing tourism volunteers, making this book indispensible for current and future managers in the tourism industry.

Author Notes

Kirsten Holmes, Karen Smith