Call Number
TR DVD 658.812 CUS
Publication Date
2009 2008 2007 2006 2005
Summary
This program features the seven service skills. These are the basic courtesies and people skills that makes customer feel important, appreciated and understood.
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Other
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0.3484
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by
Kandampully, Jay.
Call Number
658.87
Publication Date
2011
Summary
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Format:
Electronic Resources
Relevance:
0.0583
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