Disaster planning and preparedness in the hotel industry / by Ahmad Rasmi Albattat, Ahmad Puad Mat Som.

ISBN:

9781787699373

9781787699397

Title:

Disaster planning and preparedness in the hotel industry / by Ahmad Rasmi Albattat, Ahmad Puad Mat Som.

Author:

Albattat, Ahmad Rasmi, author.

Personal Author:

Albattat, Ahmad Rasmi, author.

Physical Description:

1 online resource

Contents:

Front Cover; Disaster Planning and Preparedness in the Hotel Industry; Copyright Page; Contents; List of Figures; List of Tables; List of Abbreviations; About the Authors; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; Chapter 2 Disaster and Emergency Planning and Preparedness in Hotels; 2.1. Introduction; 2.2. The Evolution of Disasters; 2.2.1. The History of Disasters; 2.3. Definitions; 2.4. Disaster Typology; 2.5. Disaster Management Models and Theories; 2.5.1. Chaos Theory; 2.5.1.1. Edge of Chaos; 2.5.1.2. Bifurcation and Cosmology

2.5.1.3. Self-organisation and Strange Attractors2.5.2. Hyogo Disaster Reduction Framework; 2.5.3. Disaster Preparation, Proactive and Reactive Responses; 2.6. Emergency Planning and Preparedness in the Hotel Industry; 2.7. Preparedness: Expecting the Unexpected; 2.8. Hazard Mitigation as a Central Planning Function; 2.9. Planning for 'All Hazards'; 2.10. Inclusive Management in Emergency Planning; 2.11. Emergency Organizations' Collaboration; 2.12. Barriers that Impede Successful Planning; 2.12.1. Social Barriers; 2.12.2. Economic Barriers and Facilitators

2.12.3. Institutional Barriers and Facilitators2.12.4. Individual Perception Barriers and Facilitators; 2.13. The Dirty Twelve: Dozen Failures in Planning; 2.13.1. Lack of Efficient Communication; 2.13.2. Poor Coordination Plans; 2.13.3. Ambiguous Authority; 2.13.4. Who's in Charge?; 2.13.5. Counterterrorism vs Hazards Response; 2.13.6. Lack of Training; 2.13.7. Learning Lessons; 2.13.8. Un-integrated Performance Assessment; 2.13.9. Social Factors; 2.13.9.1. Chaos and Rumour; 2.13.9.2. Personal and Community Preparedness; 2.13.9.3. Disaster Mental Health Professionals

2.14. Disaster and Emergency Management in Jordan2.14.1. The Guide for Hazard Assessment by the Jordanian HCCD; 2.15. An Overview of Disasters and Emergencies Affecting Jordan; 2.15.1. Arab Spring Revolution; 2.15.2. Amman Bombings of 2005; 2.15.3. Global Financial Crisis; 2.15.4. Natural Disasters; 2.15.5. Libyan Patient's Profile 2012; 2.15.6. Iraq Wars (1980, 1991, 2003); 2.15.7. September 11 Terrorist Attack; Chapter 3 Analysis and Findings; 3.1. Effects of Disasters and Emergencies on the Hotel Industry; 3.2. Disasters and Emergencies Affecting Jordanian Hotels

3.2.1. Impact of Arab Spring Revolution and Regional Political Disturbances3.2.2. Impact of Amman Bombings in 2005 on Hotels; 3.2.3. Impact of September 11 and the Global Financial Crisis; 3.2.4. Impact of Natural Disasters on Hotels; 3.2.5. Isolated Incidents in Hotels; 3.3. Hotel Disaster and Emergency Planning and Preparedness; 3.3.1. Standard Procedures and Regulations; 3.3.2. During Emergency; 3.3.3. Post Emergency; 3.4. Emergency Planning Constraints; 3.5. Emergency and Disaster Management; 3.5.1. Factors Contributing to Successful Emergency Planning

Local Note:

eBooks on EBSCOhost

Subject Term:

Emergency management.

Hospitality industry.

Added Author:

Som, Ahmad Puad Mat,

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2019

Publication Information:

Bingley, UK :

Emerald Publishing Limited,

2019.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.4056 23	1:E-BOOK	1	1:ONLINE	Searching... Unknown

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Summary

Disasters experienced by the hospitality industry have steadily increased over the past few decades, and the industry has emerged as one of the most vulnerable businesses to disasters and emergencies, with a wave of catastrophic events striking it in recent years. Disaster management has become a vital tool as key industry players seek ways to cope with these unexpected events.
Disaster Planning and Preparedness in the Hotel Industry reveals that a majority of hotels are not financially capable to prepare and train personnel, and unable to afford financing activities or disaster and emergency preparedness plans and programs. Furthermore, it finds that although emergencies bring about trauma and hardship in hotels, they are at the same time establishing a re-engineered life cycle. The book goes on to suggest that for hotels to be well managed and adequately prepared for emergency, all stakeholders should be engaged in removing setbacks and barriers to effective disaster and emergency management and planning. It concludes that Jordanian hotel managers and stakeholders should establish a well detailed emergency planning and preparedness schedule and outline details of the collaborative management plan for emergency cases.
By identifying major emergencies that have occurred in the hotel industry; investigating hotels' preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers and scholars on how to read, manage, and overcome the impact of emergencies in the hospitality industry.

Author Notes

Ahmad Rasmi Albattat , PhD, is an Assistant Professor, Management and Science University, Selangor, Malaysia, and a visiting Professor and external examiner at the Politeknik Pariwisata Medan, Indonesia. His research interests include hospitality management, the hotel industry, tourism, events, emergency planning, disaster and crisis management, and human resource. Ahmad Puad Mat Som , PhD, currently works at the Universiti Sultan Zainal Abidin, Terengganu, Malaysia. His research interests include tourism planning and development, sustainable tourism, community participation in tourism, tourism marketing, tourism crisis management, and Muslim friendly tourism.