Hotel front office management / James A. Bardi

ISBN:

9780442318611

Title:

Author:

Bardi, James A., 1947-

Personal Author:

Bardi, James A., 1947-

Publication Information:

New York : Van Nostrand Reinhold, c.1990

Physical Description:

364p. : ill.

Contents:

Contents: Hospitality industry - Front office equipment - Property management systems - PMS - Computerised front office systems - Human resource management - Financial controls in front office management - Security.

Subject Term:

Hotel management.

Format:

Books

Publication Date:

1990

Publication Information:

New York : Van Nostrand Reinhold, c.1990

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 BAR	Week loan	2	Standard shelving location	Searching... Unknown

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Summary

Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.

Author Notes

James A. Bardi, EdD, Cha, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University

Preface

Acknowledgments

Chapter 1 Introduction to Hotel Management

Chapter 2 Hotel Organization and the Front Office Manager

Chapter 3 Effective Interdepartmental Communications

Chapter 4 Property Management Systems

Chapter 5 Systemwide Reservations

Chapter 6 Revenue Management

Chapter 7 Guest Registration

Chapter 8 Managing the Financials

Chapter 9 Guest Checkout

Chapter 10 Preparation and Review of the Night Audit

Chapter 11 Managing Hospitality

Chapter 12 Training for Hospitality

Chapter 13 Promoting In-house Sales

Chapter 14 Security

Chapter 15 Executive Housekeeping

Glossary

Index

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Summary

Summary

Author Notes

Table of Contents