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Cover image for Human resource management in the hospitality industry / Frank M. Go, Mary L. Monachello, Tom Baum.
Human resource management in the hospitality industry / Frank M. Go, Mary L. Monachello, Tom Baum.
ISBN:
9780471110569
Title:
Human resource management in the hospitality industry / Frank M. Go, Mary L. Monachello, Tom Baum.
Author:
Go, Frank M.
Personal Author:
Go, Frank M.
Publication Information:
New York : Wiley, c1996.
Physical Description:
xvii, 330 p. : ill. ; 25 cm.
Contents:
1. Human Resources - The Key to Service Quality -- 2. Communication -- 3. Leadership -- 4. Motivation -- 5. Conflict Resolution -- 6. Stress and Coping -- 7. Decision Making -- 8. Training Structure -- 9. Organization Development -- 10. Strategy Formulation and Planning for Implementation -- Appendix Self-Assessment Scoring Keys.
Subject Term:
Hospitality industry -- Personnel management.
Added Author:
Baum, Tom.

Monachello, Mary L.
Format:
Books
Electronic Access:
Table of Contents http://www.loc.gov/catdir/toc/onix03/95036890.html
Publication Date:
1996
Publication Information:
New York : Wiley, c1996.