by
Boersema, Wendy.
Call Number
TR DVD 647.94023 CAR
Publication Date
2004
Format:
Other
Study guide http://www.marcom.com.au/Sguides/Zzrwm/RWMCH.pdf
Relevance:
114682.1016
by
Australian Broadcasting Corporation.
Call Number
TR DVD 647.94 ON
Publication Date
1997
Summary
The program follows a function coordinator at a major international conference.
Format:
Other
Relevance:
109795.0703
View Other Search Results
by
Walnut Partnership
Call Number
TR DVD 647.940684 HEA
Publication Date
1990
Summary
This video reconstructs a serious accident, a food poisoning incident and a hotel fire. Each case reveals how mistaken priorities, false assumptions, lack of information and other disturbing facts about the way people behave can combine to form a potent cocktail. Reference is also made to national incidents such as the Summerland Leisure Centre and Dublin disco fires and the Stanley Royd Hospital food poisoning outbreak.
Format:
Other
Relevance:
4.3433
by
Vocam Video Training Productions.
Call Number
TR DVD 647.94 HOS
Publication Date
2006 2002
Summary
Hospitality essentials is a complete induction training program for all personnel working in hotels, motels, restaurants, reception centers and clubs. The program instructs workers how to offer good service and maintain a positive work attitude. Safe work procedures are shown, with an emphasis on the required duty of care when serving the public. Hygiene and proper food handling are feature and manual handling procedures are demonstrated in order to avoid back injury. A fire prevention and evacuation instruction segment ensures that personnel will know how to respond in an emergency.
Format:
Other
Relevance:
3.5723
by
Learning Essentials (Firm)
Call Number
TR DVD 647.94 INT
Publication Date
2000
Summary
Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as hospitality industry: an overview, service management, workplace essentials, personal grooming, hygiene and presentation.
Format:
Other
Relevance:
3.4628
by
Media Australia.
Call Number
TR DVD 647.94 SER
Publication Date
2000
Summary
Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as greeting and seating guests, ordering drinks and ordering food.
Format:
Other
Relevance:
3.3958
Call Number
TR DVD 647.94 INT
Publication Date
2009
Summary
The hospitality industry is alive and growing worldwide. This program provides a well rounded introduction to the industry ideal those interested in a career tourism or hospitality. Discussing the difference between commercial and non-commercial organisations, areas covered include; what is hospitality; working with people; hospitality establishments; key hospitality departments; and careers in hospitality. Throughout the program we speak to hospitality employees, discussing how they as individuals contribute to the organisation as a whole. This program is an ideal learning resource for people interested in career paths in this vibrant and rewarding industry.
Format:
Other
Relevance:
3.3954
by
Video Education Australasia.
Call Number
DVD 647.94 FIV
Publication Date
2011
Summary
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format:
Other
Relevance:
3.2717
Call Number
TR DVD 647.95 WOR
Publication Date
2010
Summary
"Multiculturalism is rapidly increasing in communities throughout the world and subsequently the implications must be considered in the workplace. Many benefits arise from employing a culturally diverse workforce, however a number of challenges also exist and must be recognised. In this program we will identify the primary and secondary differences of diversity, the importance valuing diversity can play in the hospitality industry, and managements role in supporting diversity in the workplace. This program will help viewers develop an understanding of the term 'diversity', how it relates to the hospitality industry and how vital it is to ensure both employee and customer needs are met"--Container.
Format:
Other
Publisher's web site http://www.vea.com.au
Relevance:
3.2406
by
Video Education Australasia.
Call Number
TR DVD 647.94 INT
Publication Date
1995
Summary
Comprehensive look at the hospitality industry and interviews with people working in the industry.
Format:
Other
Relevance:
2.8605
by
Working Pictures.
Call Number
TR DVD 363.119647 HOT
Publication Date
1999
Summary
Gives an overview of essential health and safety issues relevant to the hospitality industry.
Format:
Other
Relevance:
2.4541
by
Williamson, Andrew.
Call Number
TR DVD 647.94 HOS
Publication Date
2001
Summary
This video explores the attitudes required for success and fulfilment in the world of hospitality. Four professionals working in the hospitality industry are profiled in an effort to discover the ingredients for success.
Format:
Other
Relevance:
2.4247
Limit Search Results
Narrowed by: