by
Boersema, Wendy.
Call Number
TR DVD 647.94023 CAR
Publication Date
2004
Format:
Other
Study guide http://www.marcom.com.au/Sguides/Zzrwm/RWMCH.pdf
Relevance:
114682.1016
by
Australian Broadcasting Corporation.
Call Number
TR DVD 647.94 ON
Publication Date
1997
Summary
The program follows a function coordinator at a major international conference.
Format:
Other
Relevance:
109795.0703
View Other Search Results
Call Number
TR DVD 647.940683 EXP 1
Publication Date
2012
Summary
"Provides an overview of the industry, including its various sectors and key themes, as well as important practical elements of working in the industry. Perfect for use in a classroom or other learning environments, this self-paced learning resource utilises text, video and interactive media" -- Container.
Format:
Video disc
Relevance:
105397.5938
Call Number
TR DVD 647.940683 EXP 2
Publication Date
2013
Summary
Topics include: an overview of workplace procedures for health, safety and security; dealing with emergencies; participating in workplace OHS practices; following hygiene procedures and identifying hazards; identifying and reporting personal health issues; controlling contamination; selecting and safely using cleaning equipment and materials; storage of cleaning equipment and chemicals; sustainable and environmentally responsible practices.
Format:
Electronic Resources
Relevance:
95003.9063
by
Walnut Partnership
Call Number
TR DVD 647.940684 HEA
Publication Date
1990
Summary
This video reconstructs a serious accident, a food poisoning incident and a hotel fire. Each case reveals how mistaken priorities, false assumptions, lack of information and other disturbing facts about the way people behave can combine to form a potent cocktail. Reference is also made to national incidents such as the Summerland Leisure Centre and Dublin disco fires and the Stanley Royd Hospital food poisoning outbreak.
Format:
Other
Relevance:
4.3433
by
Vocam Video Training Productions.
Call Number
TR DVD 647.94 HOS
Publication Date
2006 2002
Summary
Hospitality essentials is a complete induction training program for all personnel working in hotels, motels, restaurants, reception centers and clubs. The program instructs workers how to offer good service and maintain a positive work attitude. Safe work procedures are shown, with an emphasis on the required duty of care when serving the public. Hygiene and proper food handling are feature and manual handling procedures are demonstrated in order to avoid back injury. A fire prevention and evacuation instruction segment ensures that personnel will know how to respond in an emergency.
Format:
Other
Relevance:
3.5723
by
Learning Essentials (Firm)
Call Number
TR DVD 647.94 INT
Publication Date
2000
Summary
Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as hospitality industry: an overview, service management, workplace essentials, personal grooming, hygiene and presentation.
Format:
Other
Relevance:
3.4628
by
Media Australia.
Call Number
TR DVD 647.94 SER
Publication Date
2000
Summary
Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as greeting and seating guests, ordering drinks and ordering food.
Format:
Other
Relevance:
3.3958
Call Number
TR DVD 647.94 INT
Publication Date
2009
Summary
The hospitality industry is alive and growing worldwide. This program provides a well rounded introduction to the industry ideal those interested in a career tourism or hospitality. Discussing the difference between commercial and non-commercial organisations, areas covered include; what is hospitality; working with people; hospitality establishments; key hospitality departments; and careers in hospitality. Throughout the program we speak to hospitality employees, discussing how they as individuals contribute to the organisation as a whole. This program is an ideal learning resource for people interested in career paths in this vibrant and rewarding industry.
Format:
Other
Relevance:
3.3954
Call Number
TR DVD 647.94 TEA
Publication Date
2009
Summary
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this program we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation.
Format:
Books
Relevance:
3.3832
Call Number
TR DVD 647.95 WOR
Publication Date
2010
Summary
"Multiculturalism is rapidly increasing in communities throughout the world and subsequently the implications must be considered in the workplace. Many benefits arise from employing a culturally diverse workforce, however a number of challenges also exist and must be recognised. In this program we will identify the primary and secondary differences of diversity, the importance valuing diversity can play in the hospitality industry, and managements role in supporting diversity in the workplace. This program will help viewers develop an understanding of the term 'diversity', how it relates to the hospitality industry and how vital it is to ensure both employee and customer needs are met"--Container.
Format:
Other
Publisher's web site http://www.vea.com.au
Relevance:
3.2406
by
Video Education Australasia.
Call Number
TR DVD 647.94 INT
Publication Date
1995
Summary
Comprehensive look at the hospitality industry and interviews with people working in the industry.
Format:
Other
Relevance:
2.8605
Limit Search Results
Narrowed by: