Call Number
TR DVD 647.940683 EXP 1
Publication Date
2012
Summary
"Provides an overview of the industry, including its various sectors and key themes, as well as important practical elements of working in the industry. Perfect for use in a classroom or other learning environments, this self-paced learning resource utilises text, video and interactive media" -- Container.
Format:
Video disc
Relevance:
105397.5938
by
Forrest, Lewis C.
Call Number
647.940683 FOR
Publication Date
1983
Format:
Books
Relevance:
87261.1719
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by
Futura Training (Firm).
Call Number
647.940681 MAN
Publication Date
2008
Format:
Books
Relevance:
4.5759
Call Number
647.940683 MAN
Publication Date
2008
Format:
Books
Relevance:
4.3110
by
Video Education Australasia.
Call Number
DVD 647.94 FIV
Publication Date
2011
Summary
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format:
Other
Relevance:
3.2717
by
McAuliffe, Mark.
Call Number
TR DVD 647.95 DAI
Publication Date
2005
Summary
This video depicts typical cafe operations such as opening procedures, daily routines, cafe skills, cafe job applications, and closing procedures.
Format:
Other
Relevance:
2.1990
by
Video Education Australasia.
Call Number
TR DVD 658.314 COA
Publication Date
2011
Summary
"The longevity of the hospitality industry is dependent on the quality of coaching given to today's trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching"--Container.
Format:
Other
Publisher's web site http://www.VEA.com.au
Relevance:
2.1643
8.
by
Lovering, Matthew.
Call Number
TR DVD 647.95068 DAY
Publication Date
2005
Summary
"There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe? such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition."
Format:
Books
Relevance:
2.1431
by
Video Education Australasia.
Call Number
TR DVD 647 MAN
Publication Date
2011
Summary
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format:
Other
Publisher's web site http://www.VEA.com.au
Relevance:
1.8741
by
O'Shannessy, Vivienne, 1962-
Call Number
647.068 OSH
Publication Date
2009
Summary
"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Format:
Books
Relevance:
1.7046
by
Maloney, Noel.
Call Number
TR DVD 647.94 INT
Publication Date
1996
Summary
Summary: Looks at the roles and responsibilities entailed in performing a variety of positions with the hospitality industry. Viewers are introduced to basic skills needed to work in a busy bar of a public hotel, a silver service restaurant and a five star hotel.
Format:
Other
Relevance:
1.6522
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