by
Lashley, Conrad.
Call Number
658.3764
Publication Date
2007
Summary
Earlier versions of the articles in this e-book were presented at Fifteenth Annual Research Conference of the UK's Council for Hospitality Management Education (CHME). All articles were chosen to appear in this collection due to their bearing on the nature of hospitality management work and the skills needed by managers, and educational provision for hospitality management.
Format:
Electronic Resources
Relevance:
3.7183
by
Vocam Video Training Productions.
Call Number
TR DVD 647.94 HOS
Publication Date
2006 2002
Summary
Hospitality essentials is a complete induction training program for all personnel working in hotels, motels, restaurants, reception centers and clubs. The program instructs workers how to offer good service and maintain a positive work attitude. Safe work procedures are shown, with an emphasis on the required duty of care when serving the public. Hygiene and proper food handling are feature and manual handling procedures are demonstrated in order to avoid back injury. A fire prevention and evacuation instruction segment ensures that personnel will know how to respond in an emergency.
Format:
Other
Relevance:
3.5723
View Other Search Results
by
Learning Essentials (Firm)
Call Number
TR DVD 647.94 INT
Publication Date
2000
Summary
Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as hospitality industry: an overview, service management, workplace essentials, personal grooming, hygiene and presentation.
Format:
Other
Relevance:
3.4628
by
Media Australia.
Call Number
TR DVD 647.94 SER
Publication Date
2000
Summary
Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as greeting and seating guests, ordering drinks and ordering food.
Format:
Other
Relevance:
3.3958
5.
by
Oskam, Jeroen A.
Call Number
647.94071 OSK
Publication Date
2017
Format:
Electronic Resources
Relevance:
1.9998
by
Ive, Josephine.
Call Number
647.94 IVE
Publication Date
2000
Format:
Books
Relevance:
1.7062
by
Dixit, Saurabh Kumar, 1979-, editor.
Call Number
338.4791 TEA
Publication Date
2023
Summary
Providing a broad selection of global cases, this book is a comprehensive resource encouraging students to understand and apply key concepts into situations faced in industry. Cases include teaching notes, questions, learning activities and solutions, and cover general, strategic, human resource, finance and operations management, plus marketing.
Format:
Electronic Resources
Relevance:
1.4963
by
Garner, Simon.
Call Number
TR DVD 338.4791 HAV
Publication Date
2002
Summary
Covers the competencies in the module THHCOR01A - Working with colleagues and customers. Key areas include: communication in the workplace; providing assistance to customers; maintaining personal presentation standards and working as a team.
Format:
Other
Relevance:
1.3706
by
William Angliss Institute of TAFE.
Call Number
WAIARC 378.945 FLE
Publication Date
1998
Format:
Books
Relevance:
1.2441
by
William Angliss Institute of TAFE.
Call Number
WAIARC 378.945 FLE
Publication Date
1999
Format:
Books
Relevance:
1.2301
Limit Search Results
Narrowed by: