by
Sheppardson, Chris.
Call Number
647.94068
Publication Date
2021
Format:
Electronic Resources
Relevance:
4.2842
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by
Koc, Erdogan.
Call Number
658.812
Publication Date
2017
Summary
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
Format:
Electronic Resources
Relevance:
1.5181
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