Chapter 1 Strategic Market Management-An Introduction and Overview | p. 1 |
What Is a Business Strategy? | p. 3 |
Strategic Market Management | p. 10 |
Marketing and Its Role in Strategy | p. 14 |
Part I Strategic Analysis | p. 17 |
Chapter 2 External and Customer Analysis | p. 19 |
External Analysis | p. 19 |
The Scope of Customer Analysis | p. 24 |
Segmentation | p. 24 |
Customer Motivations | p. 29 |
Unmet Needs | p. 33 |
Chapter 3 Competitor Analysis | p. 38 |
Identifying Competitors-Customer-Based Approaches | p. 39 |
Identifying Competitors-Strategic Groups | p. 41 |
Potential Competitors | p. 44 |
Competitor Analysis-Understanding Competitors | p. 44 |
Competitor Strengths and Weaknesses | p. 48 |
Obtaining Information on Competitors | p. 55 |
Chapter 4 Market/Submarket Analysis | p. 58 |
Dimensions of a Market Analysis | p. 59 |
Emerging Submarkets | p. 59 |
Actual and Potential Market Size | p. 62 |
Market and Submarket Growth | p. 64 |
Market and Submarket Profitability Analysis | p. 66 |
Cost Structure | p. 69 |
Distribution Systems | p. 70 |
Market Trends | p. 70 |
Key Success Factors | p. 71 |
Risks in High-Growth Markets | p. 72 |
Chapter 5 Environmental Analysis and Strategic Uncertainty | p. 78 |
Technology Trends | p. 80 |
Consumer Trends | p. 82 |
Government/Economic Trends | p. 87 |
Dealing with Strategic Uncertainty | p. 88 |
Impact Analysis-Assessing the Impact of Strategic Uncertainties | p. 89 |
Scenario Analysis | p. 90 |
Chapter 6 Internal Analysis | p. 95 |
Financial Performance-Sales and Profitability | p. 96 |
Performance Measurement-Beyond Profitability | p. 98 |
Strengths and Weaknesses | p. 102 |
Threats and Opportunities | p. 103 |
From Analysis to Strategy | p. 105 |
Case Challenges for Part I | p. 108 |
Trends in Retailing | p. 108 |
The Energy Bar Industry | p. 110 |
Competing Against Wal-Mart | p. 113 |
Part II Creating, Adapting, and Implementing Strategy | p. 117 |
Chapter 7 Creating Advantage, Synergy, and Strategic Philosophies | p. 119 |
The Sustainable Competitive Advantage | p. 120 |
The Role of Synergy | p. 125 |
Strategic Philosophies | p. 127 |
Chapter 8 Alternative Value Propositions | p. 138 |
Business Strategy Challenges | p. 139 |
Alternative Value Propositions | p. 141 |
Superior Quality | p. 146 |
Value | p. 150 |
Chapter 9 Building and Managing Brand Equity | p. 157 |
Brand Awareness | p. 158 |
Brand Loyalty | p. 159 |
Brand Associations | p. 161 |
The Brand Identity | p. 168 |
Chapter 10 Energizing the Business | p. 176 |
Energizing the Business | p. 177 |
Increasing Product Usage | p. 178 |
Branded Differentiators | p. 182 |
Branded Energizers | p. 185 |
Chapter 11 Leveraging the Business | p. 193 |
Which Assets and Competencies Can Be Leveraged? | p. 194 |
Brand Extensions | p. 196 |
Expanding the Scope of the Offering | p. 199 |
New Markets | p. 200 |
Evaluating Business Leveraging Options | p. 201 |
The Mirage of Synergy | p. 203 |
Chapter 12 Creating New Businesses | p. 208 |
The New Business | p. 209 |
The Innovators Advantage | p. 211 |
Managing Category Perceptions | p. 213 |
Creating New Business Arenas | p. 214 |
From Ideas to Market | p. 218 |
Chapter 13 Global Strategies | p. 223 |
Motivations Underlying Global Strategies | p. 224 |
Expanding the Global Footprint | p. 227 |
Standardization vs. Customization | p. 230 |
Global Brand Management | p. 233 |
Strategic Alliances | p. 236 |
Chapter 14 Setting Priorities for Businesses and Brands-The Exit, Milk, and Consolidate Options | p. 242 |
The Business Portfolio | p. 243 |
Divestment or Liquidation | p. 245 |
The Milk Strategy | p. 249 |
Prioritizing and Trimming the Brand Portfolio | p. 251 |
Chapter 15 Organizational Issues | p. 259 |
A Conceptual Framework | p. 260 |
Structure | p. 260 |
Systems | p. 263 |
People | p. 264 |
Culture | p. 266 |
Obtaining Strategic Congruence | p. 269 |
The New Corporate CMO: Getting Traction | p. 273 |
A Recap of Strategic Market Management | p. 276 |
Case Challenges for Part II | p. 280 |
Hobart Corporation | p. 280 |
Xerox: The Early Days | p. 282 |
Dove | p. 286 |
Transformational Innovations | p. 289 |
Samsung Electronics Intel | p. 291 |
Appendix Planning Forms | p. 294 |
Index | p. 309 |