Case studies in rooms operations and management / Jeremy Huyton, Sue Baker.

ISBN:

9781862504820

Title:

Author:

Huyton, Jeremy, 1946-

Personal Author:

Huyton, Jeremy, 1946-

Publication Information:

Melbourne : Hospitality Press, 2001.

Physical Description:

xi, 347 p. ; 25 cm.

General Note:

Includes index.

Subject Term:

Hotel front desk personnel.

Hotel management.

Hotel management -- Problems, exercises, etc.

Added Author:

Baker, Sue, 1952-

Format:

Books

Publication Date:

2001

Publication Information:

Melbourne : Hospitality Press, 2001.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94 HUY	Book	1	Standard shelving location	Searching... Unknown
647.94 HUY	Not for loan	2	Standard shelving location	Searching... Unknown
647.94 HUY	Week loan	4	Standard shelving location	Searching... Unknown
647.94 HUY	Book	5	Standard shelving location	Searching... Unknown
647.94 HUY	Book	6	Standard shelving location	Searching... Unknown

Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service.

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Summary

Summary