The supervisor's survival guide : a practical guide to successful supervision / Kris Cole .

ISBN:

9781740096171

Title:

Author:

Cole, Kris.

Personal Author:

Cole, Kris.

Publication Information:

Frenchs Forest, N.S.W. : Pearson Education, 2002.

Physical Description:

xi, 369 p. : ill. ; 23 cm.

General Note:

Includes index.

Subject Term:

Supervision of employees.

Personnel management.

Format:

Books

Publication Date:

2002

Publication Information:

Frenchs Forest, N.S.W. : Pearson Education, 2002.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.302 COL	Book	2	Standard shelving location	Searching... Unknown

If you are a busy supervisor or first-line manager and need great tips on how to do things better, faster and more easily - this book is for you.

If you want to communicate more effectively with others, recruit, train, lead and motivate them - this book is for you.

If you want to improve your own performance, build a productive team, and deliver exceptional quality to customers - this book is for you.

The Supervisor's Survival Guide cuts through the mire and mystery of how to be a great supervisor. It's filled with practical, easy-to-implement ideas, tips, and explanations on how to manage yourself and others with professionalism, reliability and style.

Don't wait for success to come to you! The Supervisor's Survival Guide is all you need to supervise with excellence.

Author Notes

Kris Cole: An industrial psychologist and manufacturing technologist with more than 25 years of experience on five continents

Foreword	p. v
Preface	p. viii
Acknowledgements	p. ix
About the Author	p. x
Part 1 Managing Yourself
Chapter 1 Be a peak performer Personal skills for supervisors	p. 2
Chapter 2 Work with others to ensure success Developing effective working relationships	p. 25
Chapter 3 Manage your time and reduce your stress Making the most of the time available	p. 48
Part 2 Managing people
Chapter 4 Find and foster winners Recruiting, selecting, and inducting	p. 72
Chapter 5 Develop winners Improving results through training	p. 97
Chapter 6 Build peak performance and productivity Releasing people's potential	p. 116
Chapter 7 Be a great leader Leading and motivating others	p. 135
Chapter 8 Build a productive team Developing a strong team that achieves results	p. 154
Chapter 9 Deal with the tough stuff Managing conflict and improving and appraising performance	p. 173
Chapter 10 Achieve goals in meetings Leading and attending meetings	p. 204
Chapter 11 Assign work and delegate to individuals and teams Spreading the workload	p. 228
Part 3 Managing Operations
Chapter 12 Deliver quality--every time Identifying your customers and meeting their needs	p. 246
Chapter 13 Do more with less Making continuous improvements	p. 261
Chapter 14 Deal with the headaches that surround every supervisor Planning, solving problems and making decisions	p. 273
Chapter 15 Find, analyse and fix problems Using systematic, analytical tools and techniques	p. 299
Chapter 16 Introduce and lead change Planning and fostering change	p. 331
Glossary	p. 351
Index	p. 357

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Author Notes

Table of Contents