by
Cook, Sarah.
Call Number
658.4022
Publication Date
2009
Summary
Building a High-Performance Team is intended to provide IT managers with informative and practical advice and tips on how to create a high-performance team.
Format:
Electronic Resources
Relevance:
1.9416
by
Cook, Sarah.
Call Number
658.812
Publication Date
2010
Summary
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Format:
Electronic Resources
Relevance:
0.8890
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by
Cook, Sarah.
Call Number
658.3124 22
Publication Date
2009
Summary
Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance.
Format:
Electronic Resources
Relevance:
0.6961
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