by
Edvardsson, Bo.
Call Number
658.812
Publication Date
2022
Format:
Electronic Resources
Relevance:
77635.6406
by
Gustafsson, Anders.
Call Number
658
Publication Date
2014
Summary
Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences
Format:
Electronic Resources
Relevance:
54900.3516
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by
Edvardsson, Bo.
Call Number
658
Publication Date
2008
Summary
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business..
Format:
Electronic Resources
Relevance:
0.8127
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