Human resources management in the hospitality industry [electronic resource].

ISBN:

9780470190548

Title:

Author:

Hayes, David K.

Personal Author:

Hayes, David K.

Publication Information:

Hoboken : John Wiley & Sons, Inc., 2008.

Physical Description:

1 online resource (506 p.)

General Note:

Description based upon print version of record.

Contents:

Human Resources Management in the Hospitality Industry; Contents; Preface; Text Concept and Content; Text Features; Acknowledgments and Dedication; Part One: Overview of Human Resources Management; Chapter 1: Introduction to Human Resources in the Hospitality Industry; Chapter 2: The Legal Environment of Human Resources Management; Chapter 3: Human Resources Management: Policies and Procedures; Part Two: Securing Human Resources; Chapter 4: Employee Recruitment and Selection; Chapter 5: First Impressions and an Ethical Foundation; Part Three: Human Resources in Action

Chapter 6: Planning Training ProgramsChapter 7: Delivering and Evaluating Training Programs; Chapter 8: Compensation Programs; Chapter 9: Performance Management and Appraisal; Chapter 10: Employee Health and Safety; Part Four: Special Human Resources Concerns; Chapter 11: Role of Human Resources in Strategic Planning and Organizational Change; Chapter 12: Critical Issues in Human Resources Management; Chapter 13: Human Resources: Planning for Global Expansion; Index

Subject Term:

Hospitality industry -- Personnel management

Added Author:

Ninemeier, Jack D.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2008

Publication Information:

Hoboken : John Wiley & Sons, Inc., 2008.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 HAY	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, "Human Resources Management in the Hospitality Industry" focuses on the unique HR dilemmas you face in the hospitality industry.